Green Mountain Transit

Customer Service Representative - Call Center

Burlington, VT 05401


Job Type


Job Status




Pay Type

$20 - $20


No Travelling


Entry Level (<2 years experience)

Career Level

Description and Essential Functions

Responsible for answering phone calls and booking rides in accordance with demand response programs:

  • Supports Brokered Services Clients by answering phone calls and booking rides in accordance to demand response programs (i.e: Medicaid non-emergency medical, Elderly and Disabled (E&D) grant programs, and general public fixed route transportation services)
  • Responds to inquiries from the general public
  • Supports and assists the Broker Services Department staff as required
  • Performs other duties as assigned



*Education and/or Experience: *High school diploma or equivalent and two (2) years of experience in customer service required, previous experience in a call-center environment a plus.

*Essential Job Skills and Abilities: *Ability to work in a team and communicate effectively with a diverse population; remain calm in stressful situations; work effectively in an environment with multiple competing priorities. Ability to sit for long periods of time and work at a computer and answer frequent phone calls is required. Occasional lifting of up to 15 lbs., climbing stairs, and standing. Must be able to perform the essential functions of the job with or without reasonable accommodations.



  • *Wage: *Starting wage is $20.00 per hour. 
  • Position Shift: 7:30 am - 4:30 pm, Monday through Friday.
  • *Time: *8.67 hours of paid time off accrued per pay period; equivalent to 5+ weeks off.
  • Health: 92.5% paid health care coverage by GMT including medical, dental, vision, and prescription. 100% paid premiums for Short-Term Disability and Long-Term Disability by GMT.
  • Savings: GMT offers 457 Retirement Plans. After one year, employees who contribute of 3% will be matched by GMT at 5% and employees who contribute 5% will be matched by GMT at 7%.
  • Wellness: Discounted membership to The Edge Sports & Fitness Centers.
  • *Education: *Tuition reimbursement opportunities for courses or degree-related programs for administrative staff.

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Job Details